Deployment Record
Customer Operations at Scale
Support ticket volume growing 40% YoY. CSAT declining. Hiring not keeping pace with demand.
E-commerce$200M GMV6 weeks to productionsavings: $890,000
Challenge
Support ticket volume growing 40% YoY. CSAT declining. Hiring not keeping pace with demand.
Solution
Deployed intelligent ticket triage, auto-resolution for common issues, and proactive customer outreach.
Measured Results
Auto-Resolution
0%45%
New capability
Response Time
18 hours2 hours
89% faster
CSAT Score
3.2/54.4/5
38% increase
Annual Savings
$890,000
Timeline
6 weeks to production